Mr. Yang, a car owner, was refueling at the PetroChina Jinhua Tianshan Station in Chengdu with a 50-liter tank. The tank showed 67.96 liters. When Mr. Yang questioned the issue, the station insisted it only recognized the pump reading and insisted on charging for 67.96 liters. Mr. Yang waited for a long time, but no one came to resolve the issue, so he had to pay and leave.
Photos of the refueling scene provided by the interviewee
On August 19, car owner Mr. Yang told The Paper (www.thepaper.cn) that he had filed complaints with multiple departments and requested the gas station disable the pump before checking out on August 9. Three days later, "a gas station manager offered to personally refund the overcharged money and agreed to unblock the pump." He agreed, believing there was no need to embarrass the other party. However, 10 days have passed since the pump was unblocked, and the gas station has yet to offer any explanation or apology.
Mr. Yang reported that at 10:45 a.m. on August 9th, he was refueling at the PetroChina Jinhua Tianshan Station on Section 3 of Chengdu's Second Ring Road. When the pump tripped and he prepared to pay, he was surprised to find the fuel bill was 500.18 yuan. This surprised him, as he normally charges no more than 310 yuan for 92# gasoline. He then checked the tank volume and saw that it had been filled with 67.96 liters. He immediately realized something was wrong.
"My car is a 2025 Geely Xingrui Dongfangyao Kunlun Edition. The maximum fuel tank capacity is only 50L. How did I put in 67.96L of gas?" Mr. Yang said. He has never modified his car. Moreover, there was still some gas in the car when he went to refuel. So, there must be at least 20 liters of extra gas. Where did it all go?
The Paper checked the official website of Geely Xingrui and learned that the fuel tank capacity of all models of Xingrui Dongfangyao is 50L.
Mr. Yang said, "I waited from a little after ten that day until three or four in the afternoon. The gas station insisted on charging me for 67.96 liters; they only recognized the number on the pump." Although the station sealed the pump at his request, the staff only repeated one sentence to every question he raised: "Our station is legal and compliant, and every pump is inspected every month." Mr. Yang said that he couldn't stand it any longer, so he paid and left. Before leaving, Mr. Yang called 110 on the spot, but the police, upon arrival, believed that the situation should be handled by the Municipal Administration for Market Regulation. He immediately complained to the High-tech Zone Market Supervision and Administration Bureau, but received no response. He then called the 12345 hotline to complain.
Mr. Yang said that three days later, a gas station manager contacted him and offered to refund the 200 yuan he'd been overcharged, saying they were overwhelmed without a pump. He agreed, considering they were all employees and there was no need to embarrass each other. The employee, speaking only in his own name, said that this was an unreasonable situation and that he should continue to defend his rights.
After he filed a complaint with the Chengdu High-tech Zone Market Supervision and Administration Bureau via 12345, a bureau official subsequently contacted him. He provided evidence, including photos of the gas pump at the gas station and invoice receipts, but no further action has been taken. The Paper noted that on August 11, the Chengdu High-tech Zone Management Committee responded to Mr. Yang's complaint on Wenzheng Sichuan, stating, "We will provide a detailed response within 15 business days."
The gas station closed the fuel pump that day
Mr. Yang's gas invoice for that day
On August 19, The Paper contacted the China Petroleum Corporation's Jinhua Tianshan Station in Chengdu, Sichuan. The station manager said the issue had been resolved for the vehicle owner. She declined to comment on why a 50-liter tank could hold 67.96 liters of fuel. She said she would have a representative call back to explain the situation, but as of press time, the station had not yet responded.
On the 20th, The Paper contacted the Comprehensive Law Enforcement Department of the Chengdu High-tech Zone Market Supervision and Administration Bureau. A staff member stated that if there is progress, the case handlers will contact the complainant. He also did not know who was handling the matter. The bureau's office staff asked the reporter to call the manual mediation line to inquire about the situation, but as of press time, the number was busy and unreachable.