As one of the largest and highest-level annual competitions within the Mercedes-Benz global system, the 2025 Mercedes-Benz Service Skills Masters Competition recently concluded in Shanghai.
After five months of fierce competition among nearly 5,800 contestants from authorized dealers across the country, Hefei Lizhixing Automobile Service Co., Ltd., Anhui Penglong Rongfu Automobile Sales and Service Co., Ltd., and Jinan Zhixing Automobile Service Co., Ltd. won the Best Team Award, with Hefei Lizhixing Automobile Service Co., Ltd., Anhui Penglong Rongfu Automobile Sales and Service Co., Ltd., and Jinan Zhixing Automobile Service Co., Ltd. winning the Best, Pioneer, and Craftsmanship Team Awards for Commercial Vehicles, respectively. In addition, six outstanding vehicle managers, service advisors, maintenance technicians, powertrain technicians, chassis and electrical system technicians, and diagnostic technicians won the Best Individual Award in their respective positions.
“After 17 years of iteration, the Service Skills Master Competition has become far more significant than the competition itself. It is not only a witness to the growth and transformation of countless Mercedes-Benz service professionals, but also an important platform for us to work hand in hand with our dealer partners to practice the ‘long-termism value’ in service talent development and build the strongest Mercedes-Benz customer service system,” said Zhou Ning, Executive Vice President of Customer Service at Beijing Mercedes-Benz Sales and Service Co., Ltd. “Through three modules—standardized talent development, standardized service processes, and standardized professional tool application—we implement the ‘Mercedes-Benz standard’ service experience across the entire network, providing solid and reliable safety guarantees for every journey of more than 6.8 million car owners nationwide.”
Beyond the competition, Mercedes-Benz provides a clear career path for every service technician through its comprehensive service talent development system. For example, a frontline technician must complete over 100 hours of online training, nearly 500 hours of in-person courses, and pass three certification exams to advance from a new employee to the highest-level diagnostic technician. Currently, Mercedes-Benz has nearly a thousand certified diagnostic technicians across its network.
Mercedes-Benz adheres to the "Mercedes-Benz Standard" and strictly implements seven major service links, with more than 900 standardized service procedures, from appointment, reception, pre-inspection, diagnosis, to maintenance/repair, delivery and follow-up.
At the workshop operation level, Mercedes-Benz utilizes over 500 specialized tools and their standard usage as a foundation, adapting its approach to each vehicle and need, while incorporating technologies such as AI to enhance repair precision and efficiency. For example, in transmission repair, IPR intelligent diagnostics, based on global Mercedes-Benz vehicle repair big data, can assess and analyze over 10,000 information sources within tens of seconds and generate repair suggestions, achieving a "double improvement in quality and efficiency."
In addition to the Service Skills Master Competition, Mercedes-Benz also holds the Sales Skills Master Competition and the Customer Rights Officer Elite Competition annually. These three annual competitions strengthen the entire system's service capabilities across the pre-sales, sales, and after-sales customer journey, aiming to provide customers with valuable and unique experiences. Moving forward, Mercedes-Benz will continue to work with all authorized dealers to ensure every owner can drive with peace of mind, embodying its long-standing pursuit of "Mercedes-Benz, for Masters."
